Support
Questions shouldn’t slow you down—especially when you’re trying to get a deposit in, verify your account, or jump back into your favorite RTG titles. Uptown Aces Casino support is set up to keep your playtime moving, with friendly agents who know the platform and can troubleshoot everything from login issues to bonus rules.
Choose Your Best Support Option (Fast, Simple, Personal)
Uptown Aces gives you multiple ways to reach the team, so you can use whatever fits the moment.
If you want the quickest back-and-forth for urgent issues (like a stuck cashout request, a bonus that didn’t apply, or a cashier question), live chat is typically the fastest route, often connecting you within minutes when agents are available.
For detailed requests—like document verification, account reviews, or anything that needs screenshots—email support is ideal. Most players can expect a reply within 24 hours, and often sooner during normal business peaks.
If you’d rather talk to a real person and get answers in real time, phone support is available:
- Toll free: 1-888-492-9309
- Regular number: 1-657-208-5477
Email is also available anytime at support@uptownaces.eu.
Always-On Assistance That Keeps Your Game Moving
Support is designed to be there when you actually play—late nights, weekends, and those “I need this fixed now” moments. Whether you’re checking on a withdrawal, confirming a deposit method, or figuring out why a promo code won’t validate, the goal is simple: solve it quickly and get you back to playing.
Quick Answers Without Waiting: FAQs & Help Resources
Many common questions can be resolved even faster through the site’s FAQ/help areas—perfect if you’re just trying to confirm basics like:
- How to verify your account and what documents are accepted
- Deposit and withdrawal steps, processing expectations, and limits
- Bonus activation rules (when a code is required vs. when it’s automatic)
- Game rules and software troubleshooting
If you’re ever unsure where to find something, support can point you to the right page or walk you through it in a couple of messages.
Support That Actually Understands Bonuses, Banking, and Gameplay
Uptown Aces agents are used to handling the questions that matter most to players—especially around promos and the cashier. If you’re claiming welcome offers like the 250% match with code UNPACK or the $10 Free Chip for new accounts, support can help confirm eligibility, wagering requirements, and why certain games may or may not count toward playthrough.
They can also assist with payment method questions across cards, vouchers, and crypto options like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and more—so you’re not left guessing when timing matters.
Need Help Now? Here’s the Best Way to Reach Out
If it’s urgent, start with live chat for the fastest resolution. If you need a paper trail or you’re sending documents, email support@uptownaces.eu. And if you want instant clarity, call 1-888-492-9309 (toll free) or 1-657-208-5477.
When you’re ready to keep the momentum going, you can head back to Uptown Aces Casino or pick a game and get back in action with Big Shot Slots.