FAQ

Signing up is simple. Click the registration option on the site, enter your basic details (name, email, address, and phone), and choose a secure password. Make sure everything matches your real identification—accurate info makes verification and withdrawals much faster later.After registration, you can log in immediately and head to the cashier to make a deposit, or start with eligible promotions like the automatic $10 Free Chip for new players (details below). If you ever forget your password, use the reset option on the login screen or contact support to regain access quickly.Tip: Use an email you check often, because account updates and support replies will go there.

Uptown Aces Casino runs multiple new-player offers, and the best one depends on how you want to play.A popular first-deposit option is the 250% Match with code UNPACK (minimum deposit $25, wagering 30x deposit + bonus). Prefer crypto? There’s also a 400% Match using Lightning Bitcoin with code NEWLIGHTNING (minimum deposit $5, wagering 30x).If you want to test games before depositing, new players can also receive a $10 Free Chip automatically on registration (no code). It comes with a 60x wagering requirement and a maximum cashout of $180, and it’s typically playable on slots, keno, and scratch cards.Before you choose, check the promo terms for game eligibility and cashout rules, especially on higher match percentages.

The standard no-deposit offer is the $10 Free Chip, and it’s automatic—no bonus code is required. Once you register and your account is eligible, the free chip is credited so you can start playing right away on approved games.Important notes to keep your winnings safe: The free chip has a 60x playthrough, and the max cashout is $180. Also, if you try to claim multiple free bonuses without making a real-money deposit in between, the casino may void bonuses and winnings under the bonus-abuse rules. If your goal is to build toward a bigger withdrawal, mixing in a deposit offer after the free chip is often the smarter path.

Deposits are handled in the cashier. Choose a method, enter your amount, and follow the prompts. Uptown Aces Casino supports a wide range of banking and e-wallet options, including Visa, MasterCard, American Express, Skrill, Neteller, Neosurf, EcoCard, bank wire, and several crypto options like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH). Options like Interac, iDeal, echeck, and UseMyBank may also be available depending on your location.Supported account currencies include USD, EUR, Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. If you deposit using a method that doesn’t match your account currency, your provider may apply a conversion rate.Want to see the full bonuses tied to depositing? Visit the promotions page once you’re logged in.

To withdraw, go to the cashier, select withdrawal, choose your method, and enter the amount. Before your first payout (and sometimes again later), you’ll typically need to complete verification. Processing times vary by method and your account status, but you can speed things up by ensuring your profile details are accurate and your documents are clear and current.One key bonus rule to remember: most bonuses are non-sticky. That means when you request a withdrawal, the bonus funds are generally removed from your account (unless a promo explicitly states otherwise). So, it’s usually best to complete wagering requirements before you cash out, especially if you’re playing with active bonus funds.

A wagering requirement is the amount you must bet before bonus-related winnings can be withdrawn. For example, if a promo is 30x (deposit + bonus) and you deposit $25 and receive a $62.50 bonus, the playthrough is 30 × ($25 + $62.50) = $2,625 in total wagering.For free chips, the playthrough is often based on the bonus amount alone (for the $10 Free Chip, it’s 60x, so $600 wagering is required).Also pay attention to game contribution: Slots typically count 100%, while many table games (Blackjack, Roulette, Video Poker, Craps, Baccarat) often count 0% unless a promo specifically says otherwise. Progressive jackpot games are commonly excluded from promotions.And don’t ignore bet limits during bonus play: a maximum bet of $10 per spin/hand is a common rule—going over can void winnings.

Most deposit bonuses require you to enter a code in the cashier before confirming your deposit. If you forgot to enter it, the system may not apply the offer automatically. Double-check: You used the correct code (example: UNPACK or NEWLIGHTNING). Your deposit met the minimum (example: $25 for UNPACK, $5 for NEWLIGHTNING). The promo is valid at the time you’re depositing.Some offers run on strict windows (like early-morning reloads) or are limited to specific deposit methods. If you’re unsure, contact support with your username, the deposit amount, time, and the promo code you attempted to use.

Uptown Aces Casino is generally playable on modern mobile browsers, so you can often jump in without installing an app. For the best experience, use an up-to-date version of Chrome or Safari, keep a stable connection, and close extra tabs if games feel sluggish.If a game won’t load, try: Refreshing the page Clearing cache/cookies Switching from Wi‑Fi to cellular (or vice versa) Trying a different browserIf the issue continues, support can help troubleshoot based on your device model and browser version.

Uptown Aces Casino runs on Real Time Gaming (RTG) software, known for a large selection of casino staples. You can expect a strong lineup of slots and classic options, with additional categories depending on what’s currently offered in your region.Because bonus rules can vary by game type, it’s smart to confirm whether your chosen games contribute to wagering—especially if you’re playing table games while a bonus is active.

Licensing details can depend on the operator’s jurisdiction and may be listed in the site footer or terms. From a player-safety standpoint, what matters day-to-day is that your connection is protected, payments are handled through established providers, and account verification is used to prevent fraud and unauthorized access.To protect yourself, always use a unique password, avoid public Wi‑Fi for banking actions, and keep your contact details current so you can receive account alerts and support replies without delays.

Verification (often called KYC—Know Your Customer) is a standard process used to confirm your identity and secure payouts. You may be asked for: A government-issued photo ID Proof of address (like a utility bill or bank statement) Proof of payment method in some casesSubmit clear, readable images, and ensure your account details match your documents. Verification helps prevent chargebacks, stops unauthorized withdrawals, and keeps accounts safer—especially when you’re ready to withdraw a larger win.

If you need assistance, Uptown Aces Casino support is available by email and phone:Email: support@uptownaces.eu Phone: 1-657-208-5477 Toll free: 1-888-492-9309For the fastest resolution, include your username, the issue description, the time it happened, and screenshots if it’s a technical problem.

The best sessions are the ones you control. Set a budget before you deposit, decide how long you want to play, and stick to your limits—especially when using bonuses, since wagering requirements can encourage longer play than you planned. If you’re feeling pressured to chase losses or play beyond your comfort zone, take a break and reach out for support resources in your area.Gambling should be entertainment, not a financial plan. The smartest win is keeping your play enjoyable and within your limits.